Wireless (Wi-Fi) Login
Fanshawe College provides free Wireless Access to students trying to connect on Campus.
In order to access the Fanshawe College Wireless, you must meet the following criteria:
If you do are an applicant, you will not be able to use Fanshawe College Wi-Fi or log into any computers in the homework labs. If you believe this
to be in error, please contact the Office of the Registrar.
If you do not have a Username or Password, you can contact us. Please see the "Contact Us" page for more information
Registrar's Office Contact Information
Contact Us if you don't know your Username or Password
NOTE: The following images illustrate the connection process, however they may look different depending on your Operating System version and/or
Open your "Wi-Fi Connection" properties:
NOTE: This password is NOT your FanshaweOnline / WebAdvisor password. It is Generic "fanshawecollege" - one word, no spaces, no capital letters.
The Network key, WPA key, or Security key is:
NOTE: If this page does not open, please see the troubleshooting step - 4.
You will be asked to authenticate using your WebAdvisor/FanshaweOnline credentials. Once you open a browser, a page will come up that will ask you
to type them in.
NOTE: You can ignore this section if you were able to successfully Connect and complete step 3.
If the Web Authentication Page (from step 3) does not show up once you open a browser, you can try to navigate to:
If you tried to go to http://virtualwireless.fanshawec.ca/ but that did not bring you to the login page, you may have a "Static address" set
Fanshawe requires that your computer's network settings be set to
Automatically Obtain IP/DNS
For security reasons, Fanshawe College does not permit statically assigned IP or DNS addresses. You must set them to be "obtained automatically"
If you need help changing these settings, you can view the support information for:
I need help chaning the IP/DNS Settings on Windows
In some cases, software such as Antivirus or Firewalls can block your connection to Fanshawe Wireless. If this is the case, you must either add an
exception to your program, or disable the antivirus/firewall. Some programs such as McAffee have been known to cause issues with access to Wireless
as well as wired Internet access. If you require assistance with adding an exception to your Antivirus or Firewall, we recommend that you contact
the software vendor for support.
If you have checked your Antivirus, firewall, IP settings, DNS settings, and they all seem correct, you may have a virus or malware that is preventing
you from accessing the Fanshawe Wireless.
Viruses and malware may be difficult to identify, however common signs of virus or malware activity may be:
If you experience any of the above symptoms, you may try to resolve them yourself, however, if you would like to have it done for you, this service can
be arranged through the Fanshawe Computer Store - located in the Book Store. Please contact them. The IT Service Desk does not do virus, malware,
adware, or other malicious software removal for security reasons.
In certain rare cases, a hardware or driver issue could be causing issues with your connection. Always ensure that you are using the latest and up-to date
drivers from the manufacturer.
In very rare cases, the Microsoft Windows operating system will use a "generic" driver for your computer. You may have to set it to the manufacturer
driver manually (Applies to Broadcom network adapters only)